Re: Modifying/interacting with the call list of a device/user
Hi,
today, if you have a situation where you use a round robin to route a call to a number of devices, but nobody picks up, the call will be in the call list of each of the devices as a missed call. What happens next is that one of the users sees this missed call, and calls back to the customer. When he does this, the missed call is removed from his device (on the device, as well as in the myApps call list). This is almost ok, because you would like to see the missed call and the callback, but, this is not the biggest problem. The biggest problem is that all other devices still have the same number in their call ist as missed call. So when the users see this, they will also call back to the customer. And then the customer says "yes but your colleague already called me". And then the third user sees the missed call and calls back to the customer... and this is not nice.
So the our customer asked us to write an app that can fix this, and remove these items from the call list of each of the devices that rang but missed the call. So for that, we need a call list api that would allow us to get the current call list of each of the user and get all the items in it, and, if certain criterea are matched, allows us to remove an item from it so they don't have this problem anymore that multiple people call back. Of course, we want to use the api so that teh call list app in myApps and the call list on the telephone show the same information.
So this is the reason why we need the API, and the possibility to walk through all the items of all the users and delete items (or manipulate them would be even nicer, or even adding them to indicate somebody called back already)
Kind regards,
Wim
