Discussions (English)

Registered 13 years 31 days

Henning 247 Friday, 20 March 2020, 03:36 PM

V13 Search for Extensions in Softphone & Phone-APP

Hello all.

Anybody else that can`t search for PBX-extensions in Softphone & Phone APP ?

Tested with android, IOS Softphone and Windows PhoneAPP and Softphone APP.

Testing beeing done now in my inhouse testsolution V13 -SR11.

Same experience at a customer site V13 sr 10.

Innovaphone: If there is any issues regarding this subject, please let us know.

best regards

/henning

Screenshot_20200319-194317_myApps.jpg

Registered 8 years 110 days

Muschelpuster Friday, 20 March 2020, 03:51 PM

Re: V13 Search for Extensions in Softphone & Phone-APP

I'm pretty sure that you have to check your LDAP-settings. I can search.

Niels

IMG_3841.PNG

Registered 13 years 31 days

Henning 247 Friday, 20 March 2020, 04:38 PM

Re: V13 Search for Extensions in Softphone & Phone-APP

Yes you can

I was also thinking LDAP. LDAP server reports no errors.

Changed password in ConfigUser-template and LDAP-server, did not make a difference.

Shall look deeper into it.

Thanks for reply!

/henning

Registered 8 years 110 days

Muschelpuster Friday, 20 March 2020, 07:18 PM

Re: V13 Search for Extensions in Softphone & Phone-APP

Your smartphone is connected via Reverse Proxy? In this case you have to use a user-account with a domain-part. The domain must not be known by DNS, but it's needed for routing the LDAP-request at the RP.

For a simple start you can create a user like reverse\phone and use at the directory-settings. Then you must create a RP-entry with the domain reverse and adress LDAP to you PBX.

A automatic V13-installation creates the user pbx-domain\ldap-guest . I'm not shure about this - I have to forward the PBX-domain for LDAP to the App-Plattform, because the contacts app creates a user with this domain too.

So in my example I have another domain for LDAP-Requests to the PBX.

We had a long discussion about this in the german forum: http://forum.innovaphone.com/moodle2/mod/forum/discuss.php?d=24918#p67322

Niels

Registered 13 years 31 days

Henning 247 Friday, 20 March 2020, 08:27 PM

Re: V13 Search for Extensions in Softphone & Phone-APP

Hi.

No Reverse Proxy used, only within same LAN.

System is configured with: Do Not Use DNS, wondering if this is the issue.

Shall try putting in som DNS record in PBX.

...when I reach the PBX located at our Office. The Office has no internet connection now, shall be fixed during the Night, so I can try tomorrow.

/henning

Registered 8 years 64 days

Maik 3218 Friday, 20 March 2020, 07:47 PM in response to Henning 247

Re: V13 Search for Extensions in Softphone & Phone-APP

Hey. Is this an upgraded installation from V12? I had similar issue last week. Just switched to new User Template „Config User“ and it worked

Registered 13 years 31 days

Henning 247 Friday, 20 March 2020, 08:32 PM

Re: V13 Search for Extensions in Softphone & Phone-APP

Hi. This is a clean V13 install and Templates (Config-User / Config-Admin) made during install is used.

/ Henning

Registered 13 years 31 days

Henning 247 Sunday, 22 March 2020, 07:23 PM in response to Henning 247

Re: V13 Search for Extensions in Softphone & Phone-APP

Hi.

Problem solved !

Did a reinstall of myAPPs plattform wink

Regarding LDAP in PBX: This seams to only be used by IP Phones. The LDAP rx-search counter in PBX only shows movement when IP Phone do a search.

Search from Phone/Softphone-APP must be placed within myAPPs plattform.

Cheers

/henning

Search_in_myAPPs_Softphone.PNG

Moderator

Registered 15 years 125 days

Christoph Künkel (innovaphone) Wednesday, 6 May 2020, 04:59 PM

1 of 1 users consider this post helpful

Re: V13 Search for Extensions in Softphone & Phone-APP

You're right.

The full picture how it works is

here.

You are here