Picture of Antonio 904
Registered 12 years 166 days
Antonio 904 Thursday, 12 October 2017, 09:33 AM
new limitation on ios 11
Dear All,
can You have verified the best solution to workaround the problem on ios 11, regarding the availability of the mypbx when it is in background?
Have You an extimation when may be available the new modality to maintain active the mypbx?
Thank You so much
Best regards
Picture of Klaus Wallnöfer (innovaphone)
Registered 12 years 219 days
Klaus Wallnöfer (innovaphone) Thursday, 12 October 2017, 11:41 AM
1 of 1 users consider this post helpful
Re: new limitation on ios 11

Hi Antonio, we described our actual knowledge about this item here

http://wiki.innovaphone.com/index.php?title=Support:MyPBX_for_iOS_might_not_receive_Calls_with_iOS_11_and_up

Anyway we are also interested like you about the experience of other forum users.

Best Regards

Klaus

Picture of Antonio 904
Registered 12 years 166 days
Antonio 904 Saturday, 14 October 2017, 05:05 PM
Re: new limitation on ios 11
Hi Klaus,
I have read the wiki doc, and this may be a problem using a voip app, which is expected always active, as our fixed phone, when We are in mobility.

I have also read in internet for other possibilities regarding a solution of this limitation, but the one proposed by apple, using the push kit, for me, not represent the best solution at all:
- Need always an internet connection available
- I think, not observe the privacy policies (the app need to communicate with anAPN Apple, which We don't know how really work and which information is maintained), and in any case is out of "our" control or customer control, which, I think, may prefer to trust with a known supplier and best if the supplier is european.

For this reason I think may be better to have a different solution.
I have also read from Apple developer guide, that there might be a chance, using some feature provided by "Background Execution".

I don't know exactly if this may be a way to resolve the problem and how this may create some discrepancy from the "standard" always followed by Innovaphone in their solution and if this may create some problem to the supported RFC's.

I hope to have Your's opinion on this.

I really think this is a big limitation to voip services

Thank You for Your prompt reply and I hope other users have an opinion on this.

Best regards
Andreas Fink
Moderator Registered 13 years 45 days
Andreas Fink (innovaphone) Monday, 16 October 2017, 03:08 PM
Re: new limitation on ios 11
Hello Antonio,

this Background Execution fro VoIP feature is exactly what was discontinued in the iOS 10, forcing the VoIP developers to use pushkit.

Best Regards
Andreas Fink
Picture of Antonio 904
Registered 12 years 166 days
Antonio 904 Monday, 16 October 2017, 04:29 PM
Re: new limitation on ios 11
So the background execution is part of VoIP kit, discountinued? Because I have finded the information the apple guide dated march 2017, when the VoIP kit was yet discontinued.
Do You have some other idea to obtain the same?
Thank You so much

Best regards
Antonio Sirianni
Picture of Jochen
Registered 8 years 190 days
Jochen Tuesday, 17 October 2017, 02:06 PM
Re: new limitation on ios 11
Hi,
this new call kit app uses the functionality which is used by "your" favorite messenger every day (WhatsApp, Telegram and ....). Yes, this means relying on apple Hardware. Sadly at the moment there is no possibilty to deploy this on own hardawre. (The information passes the hardware as some kind of anonymous token.)
What would be more interesting is some information, if innovaphone has some kind of timeframe to resolve this?
The call kit api is over two years old, the apps which use it are far superior and provide an unmatched user experience. (Yes, this is somewhat bad for companies which require a closed network, but this just means iphones are not a valid device for these customers)
See also
  • https://developer.apple.com/library/content/qa/qa1938/_index.html#//apple_ref/doc/uid/DTS40017564
  • https://forums.developer.apple.com/thread/50106
Greetings
Jochen
Picture of Rico 1837
Registered 10 years 238 days
Rico 1837 Thursday, 9 November 2017, 09:54 AM in response to Andreas Fink (innovaphone)
Re: new limitation on ios 11
Are there any news since this post?

Having a customer who asks for myPBX on his iPhone. Is there any Sprachregelung, when this will be fixed?

Regards.
Picture of Christoph Künkel (innovaphone)
Moderator Registered 15 years 125 days
Christoph Künkel (innovaphone) Thursday, 9 November 2017, 10:15 AM
2 of 2 users consider this post helpful
Re: new limitation on ios 11
Rico,

we aim to fix this with 13r1. And no, I dont know when 13r1 will be available wink

Stay tuned, Christoph
Picture of Jochen
Registered 8 years 190 days
Jochen Friday, 8 November 2019, 01:48 PM
Re: new limitation on ios 11
Callkit arrived with sr7 ... and first tests show it works wink

Cheers

Jochen
Picture of André 1752
Registered 10 years 192 days
André 1752 Friday, 8 November 2019, 02:29 PM
Re: new limitation on ios 11
smile

http://wiki.innovaphone.com/index.php?title=Support:DVL-Roadmap_Firmware_13r1#62808_-_myApps_iOS:_Added_CallKit_support

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