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Registered 10 years 215 days

Anne 1845 Friday, 19 May 2017, 11:55 AM

Salesforce: Inbound Calls Handling with innovaphone?

We have the second time now from a prospect the request for a Salesforce connection with innovaphone pbx.

This means the handling not only for outbound calls - this seams to work via tapi or is ok via hotkey dialing - but espacially that of incoming calls.
These should open the corresponding dataset for identified customers phone numbers.

Does anyone yet has seen or implemented such a solution or has some helpful infos how to handle this?

Thanks a lot.
Anne Muth

Registered 13 years 112 days

Roland Friday, 19 May 2017, 12:10 PM

Re: Salesforce: Inbound Calls Handling with innovaphone?

Hi,

something like this:

Starting an external application for a call

Regards

Registered 10 years 215 days

Anne 1845 Friday, 19 May 2017, 12:25 PM

Re: Salesforce: Inbound Calls Handling with innovaphone?

Yes, but as far as we already came with research, this seems not to be supported with Salesforce....

Regards
Anne

Registered 10 years 214 days

Maikel Schaap Friday, 8 September 2017, 10:21 AM

Re: Salesforce: Inbound Calls Handling with innovaphone?

It would be nice if the TAPI driver could be updated, so that it works again in Windows 10. This way most of these CRM packages can be supported again, as most of these packages support a TAPI 3 driver.

Regards,

Maikel

Moderator

Registered 15 years 124 days

Christoph Künkel (innovaphone) Friday, 8 September 2017, 12:03 PM

Re: Salesforce: Inbound Calls Handling with innovaphone?

please try the

latest TAPI driver build.

Registered 11 years 351 days

Niko 1071 Friday, 8 September 2017, 10:36 AM in response to Anne 1845

Re: Salesforce: Inbound Calls Handling with innovaphone?

Hi Anne,

u need a SalesForce app which can communicate over SOAP with der innovaphone PBX.
This is somthing i also have in focus to develop but at first must be known with the SalesForce API. I have it on my Roadmap for this year, will see ..

cheers
niko

Registered 10 years 215 days

Anne 1845 Friday, 8 September 2017, 12:30 PM

Re: Salesforce: Inbound Calls Handling with innovaphone?

Hi Niko,

That´s good to know.
As for the moment we don´t have a Salesforce Customer.
We sometimes see these requests also in calls for bits (Ausschreibungen).
It is good to know that this might be possible in the future.

Greetings
Anne

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