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Registered 2 years 35 days

xqThomas Friday, 7 June 2024, 08:24 AM

Create required directories for group voicemail

Hi,

For one of the apps we develop, we create group voicemails.
We've discovered that a group voicemail can only work when the folders 'personal' and 'personal' are manually created, see this article: https://wiki.innovaphone.com/index.php?title=Howto13r1:Access_Voicemail_Files

What is the recommended way of doing this via the C++ SDK?

Kind regards,

Thomas (XQTING)

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Registered 12 years 277 days

Andreas Fink (innovaphone) Friday, 7 June 2024, 11:20 AM

Re: Create required directories for group voicemail

Hello Thomas,

could you outline the exact chapter in the article where the requirement (can only work when the folders 'personal' and 'personal') is stated?

I'm not sure if it is really required. Usually, on the first call to the mailbox the files are created automatically.

To the general question if it is possible to write to the folder of the VoiceMail App:

- the VoiceMail App stores the files in a Dbfiles instance (database of the VocieMail App Service), so you have no direct access to this database from other App Services

- you could access the files via WebDAV with credentials that are set via PBX Manager Plugin for VoiceMail ("Settings" => "Password for all voicemail objects")

- you could make a call to the group voicemail account that will trigger creation of the folders

Best Regards

Andreas Fink

Registered 2 years 35 days

xqThomas Friday, 7 June 2024, 12:30 PM

Re: Create required directories for group voicemail

Hi Andreas,

Thank you for your reply.

Sorry, a small correction; I am referring to the 'personal' and 'store' folders.
The article doesn't say so, but from our findings, creating the group voicemail and then using it didn't work without creating the folders.

I'll investigate further and use your suggestions.

Kind regards,

Thomas

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