Picture of Walter
Registered 1 year 13 days
Walter Friday, 5 April 2024, 07:30 AM
Snom PhoneLink App
Hi,

i`m trying to get the PhoneLink app from Snom working to provision Snom Phones for our customer but no matter what i do i can't choose Snom as a manufacturer in the users admin. I tryed with 13r3 and 14r1 (both ipva clean install and both listed as tested). In the Snom app everything seems ok and it shows the green indicator for any option and i`m also able to choose the profiles that i've created on SRAPS but when it comes to register a new phone via users admin there is no Snom available. I've followed the wiki during installation an the Snom object that was created has become more api rights than necassary i think so that can't be the reason. With the Yealink app that i've tried too there isn't any problem and it worked out of the box so my installation of the ipva should be fine. Does some one else made this experience and finally got it working (or not) or am i doing something wrong?
Picture of Michal 6136
Registered 3 years 11 days
Michal 6136 Monday, 8 April 2024, 07:20 PM
1 of 1 users consider this post helpful
Re: Snom PhoneLink App
Hello

In rare cases, Innovaphone system is not allowing the PhoneLink App installation package to update the object "Profile" in Devices→PBX→Objects.

If you are not able to see Snom in the dropdown menu of "Register Phones" wizard, go to object "Profile" navigate to "Apps tab" and mark "Phonelink" and "Snom" section.

Profile_2.png

Picture of Walter
Registered 1 year 13 days
Walter Tuesday, 9 April 2024, 08:13 AM
Re: Snom PhoneLink App
Thank you very much! That solved my problem. In my case there was only a Snom app available but marking that in the Profile object has done the job. I appreciate!
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