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Picture of Raphael 4853
Registered 4 years 243 days
+7 −0 Open for Voting
Raphael 4853 Thursday, 18 January 2024, 04:26 PM
7 of 7 users support this suggestion
Switchboard: Presentation BFL groups
The BFL teams, which can be created on the left side, should be visually better distinguishable (e.g. color / bold marked etc.). So more important groups are visible faster... Certain companies have a lot of different internal teams or groups, which then makes the whole thing quickly confusing.

Picture of Karl Pennings Kally (innovaphone)
Moderator Registered 7 years 242 days
Karl Pennings Kally (innovaphone) Tuesday, 30 April 2024, 12:23 PM
Re: Switchboard: Presentation BFL groups
Hi Raphael,

The following options are available at the moment in the BLF.
  • Add a group and give it a name
  • Add users, contacts to the BLF groups
  • Sort the groups to your personal preference
  • collapsing or unfolding the group
  • small view of detailed view
  • docked in or docked out view
On top of this, the customer need a separation for better visually based on color/bold Marked ? what is etc.?

Could be a group name in Capital characters or adding some additional info to the group name, maybe already supply sufficient recognition of a different group?
Collapsing less used groups can improve it as well.

Best regards,
Karl
Picture of Marc 189
Registered 13 years 129 days
Marc 189 Wednesday, 15 May 2024, 09:53 AM
Re: Switchboard: Presentation BFL groups
Hi Karl

just had a discussion yesterday with a customer (User of old Operator v9). he has a very big BLF with "group concept". You can check ticket ###386577###. there is a picture of it to have an idea what this user like to have also in the switchboard BLF.

Regards
Marc
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