innovaphone Forum

You are here

Help with Search (new window)
Picture of Raphael 4853
Registered 4 years 243 days
+8 −0 Open for Voting
Raphael 4853 Thursday, 18 January 2024, 04:25 PM
8 of 8 users support this suggestion
Switchboard: Callback-Mail during call
During a call, you want to make notes via call-back mail so that they can be sent to the person in question. This is currently only possible once the call has been disconnected. Then the call appears in the call history and there you can write a callback mail.
Picture of Karl Pennings Kally (innovaphone)
Moderator Registered 7 years 242 days
Karl Pennings Kally (innovaphone) Tuesday, 30 April 2024, 12:42 PM
Re: Switchboard: Callback-Mail during call
Hi Raphael,

We added "Switchboard- Callback-Mail during call" to the backlog of the Switchboard App for future development.

We can not give you any timeline if and when this will be implemented.
However I can provide you with a possible work around right now.

When using the Switchboard App, you use the myApps (Soft)Phone app in the background. With the setting to undock the Video screen in the (Soft)Phone App, you can use a small undocked Video screen with the possible call actions during a call.
By adding an external application button to the (Soft)Phone App in myApps.
You will be able to press this button on request (maybe alt tab to get the video screen on top) of the Switchboard App.
See this wiki for implementing such a button in myApps.
https://wiki.innovaphone.com/index.php?title=Howto:Integrate_External_Apps_in_innovaphone_UC_clients#Open_the_default_email_client_during_a_call_and_use_the_callinfo_in_the_email

Best regards,
Karl

← You can define your color theme preference here