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Picture of John 6170
Registered 2 years 222 days
John 6170 Wednesday, 20 September 2023, 10:01 AM
SOAP Busy Forwarding not working
Hello,

I have a problem. Normaly when the presence of a user is busy they use forwarding for calls. But whhen I am change the presence of a user to busy with help of the SOAP-API, the forwarding for some users doesn´t work. When they change their presence themselves to busy then the forwarding is working.
Does anybody know why this could be?

Thanks for any help!

Picture of Mathias 4471
Registered 5 years 210 days
Mathias 4471 Wednesday, 20 September 2023, 11:01 AM
Re: SOAP Busy Forwarding not working
Hello John,

I am experiencing the same problem using the microsoft365 connector.
When I am in a teams call and teams sets the myapps presence to busy, then call forwardings by busy do not work.
What's really weird about it is, that the Caller gets a busy tone, while my myapps softphone does signal me the call actually but when I accept the call, nobody is there of course because the caller already hung up.
So neither does the call forwarding work, nor does the busy signalling really work as intended.
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