Picture of Daniel 450
Registered 14 years 33 days
Daniel 450 Friday, 8 September 2023, 05:04 PM
RCC why call is disconnecting directly?
Hello,

the user has a connected call in his softphone in an installed windows myApps client and then starting another call with RCC to a wq with 0sec alert time and number 1064.
In my sytems it work always. But in the partner testsystem it mostly doesn´t work. Here are the relevant messages:

start a call with
{"api":"RCC","src":"d43e9fdab4f96401a23e00505682a4ce","mt":"UserCall","user":4,"ftyNoCF":true,"audio":true,"rc":0,"e164":"1064"}
at 11:32:53.540

then got these results
11:32:53.540 {"api":"RCC","src":"d43e9fdab4f96401a23e00505682a4ce","mt":"UserCallResult","call":6}
11:32:53.682 {"mt":"CallInfo","api":"RCC","src":"d43e9fdab4f96401a23e00505682a4ce","user":4,"call":6,"state":135,"conf":"c4d0b7e3b4f96401f13e00505682a4ce","peer":{"e164":"","h323":""},"time":0,"msg":"r-rel","info":[{"type":"cause","vali":0}]}
11:32:53.682 {"mt":"CallInfo","api":"RCC","src":"d43e9fdab4f96401a23e00505682a4ce","user":4,"call":6,"del":true,"state":135,"peer":{"e164":"","h323":""},"time":0,"msg":"del"}

Could someone see what is going wrong?
Andreas Fink
Moderator Registered 12 years 277 days
Andreas Fink (innovaphone) Monday, 11 September 2023, 11:18 AM
Re: RCC why call is disconnecting directly?
Hello Daniel,

the only info I can see here is "msg":"r-rel","info":[{"type":"cause","vali":0}], which means the other side (probably the Waiting Queue Object with the extension 1064), disconnects the call. Unfortunately the cause code is 0, so it is not possible to say why the call was disconnected.

I would check if calling to this WQ works at all(by starting the call not via RCC, but on the controlled device) and which configuration is on the WQ.

Best Regards
Andreas Fink
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