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Picture of Juna 5577
Registered 3 years 87 days
Juna 5577 Friday, 28 April 2023, 04:27 PM
App license not working
Hi,
I got a problem with licensing my app.
The app is licensed by innovaphone but when I look at the app obj ( let app = new innovaphone.appwebsocket.Connection(start.url, start.name); ) the value ( app.logindata.info.unlicensed ) is always set to false regardless if the user is set to have a license or not.

I have theories why that could be happening:
The current version of my app that I'm running is not the one that is up on the innovaphone store. Maybe the key is limited to only work with software that is downloaded from the innovaphone store and not the company store/sub-store?

But I can't test this right now because the innovaphone app store version of my app is not downloading properly (A email is already sent for updating the app).

So I guess my question is if my theory is correct? or how innovaphone licenses exactly work?.

Thanks for helping/reading and have a nice day ^^.
Andreas Fink
Moderator Registered 12 years 277 days
Andreas Fink (innovaphone) Friday, 28 April 2023, 05:18 PM
1 of 1 users consider this post helpful
Re: App license not working
Hello Juna,

the license check is performed by the PBX against the app name (e.g. "comtelo-groups" as part of the URL used to open the App "/example.com/instancename/comtelo-groups.htm").

The only case the property "unlicensed" is always set to false is usually when a Test-Mode is activated on the PBX.

So, in case you want to use a real License, you have to disable the Test-Mode first.

Best Regards
Andreas Fink
Picture of Juna 5577
Registered 3 years 87 days
Juna 5577 Tuesday, 2 May 2023, 09:24 AM
Re: App license not working
Thank you for the answer,

That explains it. The app isn't called "comtelo-groups" but is always referred to as "comtelogbr-groups". There probably was some misunderstanding somewhere.
Can the licence be changed to "comtelogbr-groups"?


Andreas Fink
Moderator Registered 12 years 277 days
Andreas Fink (innovaphone) Wednesday, 3 May 2023, 11:43 AM
Re: App license not working
To summarize for the forum:
So the problem was, your manufacturer ID was defined as "comtelogbr" (which was used for App ID, App Names etc.), but in the document directed to our 3rd Party Apps Departement for license creation the license was defined as App(comtelo-groups).
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