innovaphone Apps SDK Developer Forum

Registered 5 years 240 days

JiangNan Sunday, 20 November 2022, 07:08 PM

PbxApi SubscribePresence in Master/Slave environment

Hi Andreas,

Is there any additional requirement to retrieve presence status in MASTER/SLAVE environment?

We have the following configuration enabled:

Pbx instance has 'Group Default Visibility' with all boxes ticked.
Each user object has 'Presence', 'On the phone' and 'Presence note' ticked for my 'App' object on 'Visibility' column.

The code is written as this:

var subscribe = new SubscribePresence

{

src = userInfo.e164,

num = userInfo.e164 //e164 number from UserInfo object

};

But 'PresenceState' indicates presence status is disconnected:

11:44:34.49 [TP05] InnovaPbx: OnPresenceState: {

"mt": "PresenceState",

"up": false,

"sip": null,

"dn": null,

"email": null,

"api": "PbxApi",

"src": "263"

}

Also we don't receive any 'PresenceUpdae' at all.

Is there anything else we need to do to get it going in MASTER/SLAVE environment as the same code works in single pbx setup?

Thank you!

Josie

Moderator

Registered 12 years 277 days

Andreas Fink (innovaphone) Friday, 25 November 2022, 11:20 AM

Re: PbxApi SubscribePresence in Master/Slave environment

Hello Josie,

PresenceSubscription should work between Master/Slave PBXes the same way as it works on one local PBX.

Why do you think the Master/Slave is an issue here? Have you tested it wihtout Master/Slave and it worked?

Did you get any SubscribePresenceResult for your SubscribePresence message?

Is the SubscribePresence message sent on a WebSocket connection from PBX to App Service?

The PbxApi is a user centric API, that is usually used from a client, on a WebSocket connection from the client to the PBX, in context of a logged in user. In case you are using this API on a connection from the PBX App Object to the App Service, the context here is of the App Object, not a specific User Object. To fix this you would need to use Impersonation and PbxApi APIs together to set context of a specific User Object, that is allowed to subscribe for presence.

Best Regards

Andreas Fink

P.S.: i have created a new thread here, because of a new discussion subject

Registered 5 years 240 days

JiangNan Sunday, 27 November 2022, 09:06 PM

Re: PbxApi SubscribePresence in Master/Slave environment

Hi Andreas,

After I sorted out the number plan stuff, the presence status started working. So it is no longer an issue.

Thank you for your help

Josie

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