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Registered 4 years 293 days

tsn Monday, 19 October 2020, 01:13 PM

Double "tel" entries in presence update

Hi guys,

I've tested a scenario when user is on a call and for this scenario I receive the following presence update:

{

"presence": [

{

"contact": "tel:",

"activity": "on-the-phone",

"status": "open"

{

"contact": "tel:",

"activity": "",

"status": "open"

{

"contact": "im:",

"activity": "",

"status": "closed"

}

]

}

As you can see there are two `tel:` entries. Could you please clarify what does it mean and how to interpret this update?

Best regards,

Sergey

Moderator

Registered 12 years 128 days

Matthias Schertler (innovaphone) Monday, 19 October 2020, 08:38 PM

1 of 1 users consider this post helpful

Re: Double "tel" entries in presence update

The first one with "on-the-phone" is dynamically added by the PBX if the user has an active phone call. This is a special case where you see two entries with the same contact.

The second one is the static tel: presence set by the user (at the phone or in myApps ...).

A good strategy for displaying presences to a user in the UI would be:

Acitivity: activity of the first presence in the array.
Note: note of the first presence in the array.
Online/Offline: status of the im: contact

Matthias

Registered 4 years 293 days

tsn Tuesday, 20 October 2020, 09:45 AM

Re: Double "tel" entries in presence update

Hi Matthias,

Thank you for your response.

Few more questions:

- What do you mean by "note"? Is it possible to add some custom text to the presence?

- Is it correct that activity for both "tel:" and "im:" can only be one of the: "", "away", "busy", "dnd" and "on-the-call"?

- In the standard application "Softphone" I see that if I went offline when a user was in "Available" activity the application shows "Offline", but the user was in any other activity (like "Busy" or "Away") it remains the same, i.e. "Softfone" continues showing me this status instead of "Offline". Is it expected?

Best regards,

Sergey

Moderator

Registered 12 years 128 days

Matthias Schertler (innovaphone) Tuesday, 20 October 2020, 10:09 AM

1 of 1 users consider this post helpful

Re: Double "tel" entries in presence update

Hi Sergey,

1. Yes there can be a custom text with the presence, that would be stored in the "note" attribute. Example:

{
"contact": "tel:",
"activity": "away",
"note": "Lunch break"
}

2. Yes the possible activites are:

"" (meaning available)
"away"
"busy"
"dnd"
"on-the-phone"

There are other activities defined by the SIP standard. But they can't be set using myApps. We use just that selection.

3. Yes this is expected. We indicate if the user is online/offline visually and with the text. The text "offline" is just shown when the activity is "" but the user is offline. In other cases the activity or note is shown as the text.

Matthias

Registered 4 years 293 days

tsn Tuesday, 20 October 2020, 12:46 PM

Re: Double "tel" entries in presence update

Hi Matthias,

Thank you for confirmation. Now it's completely clear.

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