innovaphone Forum

You are here

Help with Search (new window)
CRO
Registered 9 years 251 days
Ceriel 2360 Monday, 2 March 2020, 01:16 PM
[CRM] Any partner experience with Realworks?
Hi there,

Is there a partner on this forum with any experience of the CRM application Realworks? One of our customers wants a CTI integration and popup of customer information.

Any information would be awesome!
Picture of Muschelpuster
Registered 8 years 110 days
Muschelpuster Thursday, 19 March 2020, 03:00 PM
Re: [CRM] Any partner experience with Realworks?
Yes we have different installations at different levels of integration. So, the question is like: I want to by a car wink
What car? SUV, PickUp, RaceCar ....?
Simple to have the informations like name and company of the caller is no problem. You must only present this informations via LDAP.
But now the customer wants more informations. Maybe simple the CRM-ID of the cutomer. Then you can use some additional fields. After that maybe the user wants to open the contact at the CRM via an Action-URL.
Everythink is possible but you have evaluate exactly what the customer wants before you start the project.

Niels
← You can define your color theme preference here