Re: Busy message for operator
Thank you for reply
Extension 700 is the destination for an existing waiting queue used as IVR
When the outside callers "hit 0 for operator" they get ringing tone even if extension 700 is busy.
The same is for the internal pbx calls.
Obviously they ask "where is the operator ? "
It would be nice if a "busy operator" message is played , while caller is into queue it waits for the operator being available.
If your suggested CFB is the best solution, how the new waiting queue has to be configured to check continuously if op. extension bacome available ?